Gardeners Eden Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Eden Park provides gardening services to residential and commercial customers. By making a booking, you agree to these terms and to the service scope confirmed at the time of order. These terms are intended to create a clear and fair agreement between the customer and the gardener, covering scheduling, payment, cancellations, liability, waste handling, and the law that applies to the contract. Where a service is described as a gardeners Eden Park service, a Gardeners Eden Park gardening service, or an Eden Park gardener appointment, it refers to the same contracting arrangement under these terms.

Nothing in this document affects your statutory rights as a consumer under UK law. If any term is found to be unenforceable, the remaining terms will continue in full force. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking. Customers are responsible for reviewing the confirmed details of the work before the service begins, including any special instructions, access arrangements, and any limitations around plants, surfaces, boundaries, or waste removal.

These terms apply to all standard and one-off visits, recurring maintenance, planting support, hedge care, lawn work, and general outdoor tidying arranged through Gardeners Eden Park. They do not create a partnership, employment relationship, or agency relationship beyond the provision of the services requested. The words “we”, “us”, and “our” refer to the service provider, and “you” or “your” refer to the person or business booking the work.

1. Booking process

All bookings begin with a request for service, followed by a review of the work needed and the proposed timing. A booking is only confirmed once we have accepted the request and sent confirmation of the agreed date, time window, service scope, and any estimated price or fixed fee. Gardeners Eden Park may request photographs, measurements, or other details before confirming the job, especially where access, site condition, or work complexity may affect pricing or scheduling.

It is your responsibility to provide accurate information at the time of booking. This includes the size of the area, the type of work needed, any known hazards, restricted access, pets on site, water or power availability, and whether the property has any shared or communal arrangements. If the information supplied is incomplete or materially inaccurate, we may amend the quotation, adjust the timing, or decline to proceed until the issue is resolved.

We aim to arrive within the agreed time window, but arrival times may be affected by weather, travel disruption, site delays, or earlier jobs overrunning. If we need to reschedule, we will make reasonable efforts to offer a new appointment. You agree that a service slot is not a guarantee of exact arrival at a specific minute unless we expressly state otherwise in writing.

2. Scope of service

Each booking should clearly state what is included. Unless we agree otherwise, the service is limited to the tasks described in the booking confirmation. Extra work, additional visits, specialist materials, or work that materially exceeds the original scope may be quoted separately. If you ask us to carry out work on the day that is outside the booked scope, we may accept, decline, or provide a revised price before proceeding.

We reserve the right to stop work if the site conditions are unsafe, if access is obstructed, if weather conditions make the work unsuitable, or if the tasks requested would cause damage to property, surfaces, utilities, or plants. This includes, for example, work near hidden cables, unstable structures, aggressive pests, slippery ground, or areas where equipment cannot be used safely. In such cases, we will discuss possible alternatives where practical.

Any advice given by us is provided in good faith and reflects our experience at the time. However, soil condition, plant health, drainage, and seasonal changes can affect results. Gardening is a living, weather-dependent service, and outcomes cannot always be guaranteed in the same way as a manufactured product. As a result, we do not promise that every plant will thrive or that every treatment will deliver the same visible result in every setting.

3. Payments and pricing

Prices may be quoted as fixed fees, hourly rates, day rates, or a combination depending on the work required. Where an estimate is given instead of a fixed price, the final cost may change if the actual work differs from the information originally provided. Any additional charges will be explained before they are incurred wherever reasonably possible. Gardeners Eden Park may also apply separate charges for materials, fuel, waste disposal, parking, congestion-related costs, or special equipment if these are necessary for the service.

Payment terms will be confirmed at booking or on the invoice. Unless otherwise agreed, payment is due on completion of the work or within the invoice period stated on the invoice. We may require a deposit, part-payment, or advance payment for larger, recurring, or specially ordered jobs. If a deposit is taken, it will be stated in writing and may be non-refundable where we have reserved time and resources for your appointment, subject always to applicable consumer law.

Late or failed payments may result in suspension of further work, recovery costs, and any lawful interest or administrative charges permitted under the contract or applicable legislation. Where a payment method is reversed, declined, or disputed without valid reason, we reserve the right to recover the sum due and any reasonable associated costs. You are responsible for ensuring that your chosen payment method is valid and that any account holder has authorised the transaction.

4. Cancellations, postponements, and missed appointments

You may cancel or reschedule a booking by giving notice within the cancellation period stated at the time of order. Where no specific period is stated, reasonable notice should be given. Short-notice cancellations may result in a charge to cover reserved labour, preparation, and travel time. If we have already ordered materials or arranged specialist attendance for your job, those costs may also be chargeable where they cannot be recovered.

We may cancel or postpone a booking where weather, safety, staffing, access problems, or unforeseen circumstances prevent us from completing the work properly. We will try to give notice as soon as reasonably possible and, where appropriate, offer a new appointment. If you are not present when required and access has not been arranged, or if we cannot complete the service because the site is unavailable, the visit may be treated as a missed appointment and charged accordingly.

If a recurring service is paused, amended, or cancelled, any work already completed will remain payable. We are not responsible for changes in garden condition, plant health, or weed growth during any period in which access is withheld or a scheduled visit is cancelled by you. For clarity, a repeated service agreement does not guarantee identical outcomes from one visit to the next because seasonal growth and weather conditions naturally vary.

5. Liability and limitations

We will take reasonable care and use appropriate skill when delivering the service. However, our liability is limited to losses that are a foreseeable result of our breach of contract or negligence. We are not responsible for indirect losses such as loss of enjoyment, loss of opportunity, or business interruption unless liability cannot legally be excluded. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited.

You must ensure that the area is suitable for the requested work and that any fragile items, hidden services, or sensitive fittings are identified before the job begins. We are not liable for damage caused by pre-existing faults, unstable structures, defective ground conditions, concealed defects, or items that were already weakened, poorly maintained, or improperly installed. If we are asked to work near such items, we may require written confirmation that you accept the risk.

Where we move garden furniture, pots, accessories, or light materials as part of the service, this is done on the understanding that such items may already be worn, unstable, or susceptible to damage. We are not responsible for unavoidable minor scuffs, marks, or disturbance caused by normal garden operations, provided we have taken reasonable care. If you require a more restrictive approach around delicate areas, you should tell us before work starts.

6. Waste, green waste, and environmental rules

Green waste, soil, branches, clippings, dead plants, and other garden arisings may be removed only if this is included in the booking or expressly agreed in writing. Where waste removal is included, it will usually be limited to the material generated by the agreed work. We do not automatically remove builders’ waste, hazardous waste, contaminated material, asbestos, oils, chemicals, or other regulated items unless specifically agreed and lawfully permitted.

All waste handling will be carried out in line with applicable UK waste regulations and local disposal requirements. Waste must be transferred only to appropriate and lawful facilities or handled by suitably authorised carriers where required. Customers must disclose if waste contains anything unusual, restricted, or potentially hazardous. If a site produces waste that cannot lawfully be taken as standard green waste, we may suspend the removal element and agree an alternative solution or an additional charge.

Under waste law, the person producing the waste and the person arranging its removal each have responsibilities. By booking the service, you confirm that you have authority to arrange removal of the material concerned and that the waste does not contain prohibited items unless this has been specifically declared and accepted by us. If waste is incorrectly described, concealed, or mixed with restricted material, any resulting costs, delays, or compliance issues may be charged to you where allowed by law.

7. Customer responsibilities

You must provide safe access to the property and to the areas where work is to be carried out. This includes, where relevant, unlocked gates or keys, working water access if needed, and notice of dogs, alarms, locked communal spaces, or any other condition that may affect attendance. You are also responsible for ensuring that minors, pets, and vulnerable persons are kept away from work areas during the visit unless we have agreed an alternative arrangement.

Please remove or protect items you do not want disturbed before the service starts. This includes ornaments, garden toys, outdoor electronics, delicate pots, and other portable belongings. If you ask us to move items, you do so at your own risk unless we agree otherwise in writing. You should also tell us about uneven ground, slippery surfaces, buried services, sprinkler systems, or any area that needs special attention.

If you fail to meet your responsibilities and that failure causes delay, extra work, or repeat attendance, we may charge for the additional time reasonably incurred. Eden Park gardener services rely on accurate information and reasonable site preparation. The better prepared the site, the more efficiently the work can be delivered.

8. Complaints, changes, and contract terms

If you believe there is a problem with the service, you should raise it as soon as reasonably possible after completion. We may ask for photographs or a description of the issue so that we can assess whether any remedy is appropriate. Where a genuine issue has arisen due to our failure to perform the agreed service, we may offer a return visit, partial refund, or other reasonable solution, depending on the circumstances and subject to legal rights.

Any variation to the booking, including additional tasks, revised dates, or changes in waste handling, must be agreed by us. Verbal changes may be valid only if confirmed by us in writing or reflected in an updated invoice or booking record. If there is a conflict between the service description and these terms, the written booking confirmation will normally take priority for the scope of work, followed by these terms.

We may assign or subcontract all or part of the service where appropriate, provided that the work remains within the agreed standards and scope. We may also make operational changes to improve efficiency, safety, or compliance, so long as those changes do not materially reduce your lawful rights under the contract.

9. Governing law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are a consumer, you may also benefit from rights and remedies that apply under UK consumer legislation, including rights relating to services that are not provided with reasonable care and skill.

By confirming a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions for Gardeners Eden Park. The aim of these terms is to create a fair framework for garden services while allowing flexibility for the practical realities of outdoor work. If any provision needs to be interpreted, it should be read in a way that best reflects the lawful purpose of the contract and the reasonable expectations of both parties.