Accessibility Statement for Gardeners Eden Park

Gardeners Eden Park is committed to providing an accessible and inclusive environment for all visitors. This Accessibility Statement explains the measures we take to support equal access to our website and services, and how we aim to make the Gardeners Eden Park area as accessible and enjoyable as possible for everyone.

Our commitment to accessibility

We aim to align our digital services with the Web Content Accessibility Guidelines WCAG 2.1 Level AA. These internationally recognised guidelines explain how to make web content more accessible for disabled people, including people with visual, auditory, cognitive, and motor impairments. Our goal is to ensure that visitors can find information about the accessible Gardeners Eden Park area easily and interact with our content without unnecessary barriers.

Website design and structure

The Gardeners Eden Park website is designed to be simple, clear, and consistent. We use headings, paragraphs, and descriptive text to make content easier to understand and navigate. Colour contrast is chosen to support readability for users with low vision, and text is generally scalable so visitors can increase or decrease font size using their browser settings.

Where possible, content is written in plain language to help a wide range of visitors, including people who use assistive technologies or have cognitive or learning differences. We also aim to avoid unnecessary animations or distractions so that the focus remains on the core information about the park and its facilities.

Screen-reader support

Our website is designed to work with modern screen-reading software. We use meaningful headings, lists, and text alternatives for images where appropriate, to provide context for visitors who cannot see the content. Navigation menus and sections of the site are structured to help screen-reader users move efficiently between key parts of the page, such as information on opening times, facilities, and accessible routes in the Gardeners Eden Park area.

We continue to review the site to ensure that important information is available in text form rather than relying solely on images or visual layouts.

Keyboard navigation

The website is designed to be navigable using only a keyboard, without the need for a mouse or touch screen. Visitors should be able to move through links, buttons, and form fields using the Tab, Shift plus Tab, Enter, and arrow keys. Interactive elements aim to show a clear visual focus so users can see which item is currently selected.

We regularly review forms, menus, and other interactive areas to reduce barriers for keyboard-only users when planning their visit to Gardeners Eden Park or finding details about accessible facilities in the park area.

Ongoing improvements

We recognise that accessibility is an ongoing process, not a one-time task. As the Gardeners Eden Park website and services evolve, we continue to review pages and features against WCAG 2.1 AA guidelines. Where we identify issues that may affect access for disabled visitors, we work to address them within reasonable timeframes and prioritise areas that affect essential information or bookings.

Accessibility of the Gardeners Eden Park area

We aim to provide clear information about accessibility features at Gardeners Eden Park, including step-free routes where available, seating areas, and accessible facilities. While some aspects of the park environment may be influenced by natural terrain and existing structures, we seek practical ways to improve access and provide guidance to visitors who may need assistance when exploring the park.

Feedback and accessibility requests

Your feedback is important in helping us improve the accessibility of both the website and the Gardeners Eden Park area. If you experience any difficulty using our website, encounter content that is hard to access, or need information in a different format, you can contact us to request support or share your comments.

When you contact us, please provide as much detail as possible about the issue you faced, including the page or section you were using, the type of device and browser, and any assistive technology involved. This information helps us understand the problem and work towards a suitable solution.

We will review your request and aim to respond within a reasonable time. Where we cannot provide an immediate fix, we will explain any limitations and, where possible, offer alternative ways to access the information you need about Gardeners Eden Park.

Accessibility statement review

This Accessibility Statement is reviewed periodically to reflect updates to our website, facilities, and accessibility standards. We are committed to ongoing improvements so that all visitors can plan their time in the Gardeners Eden Park area with greater confidence and independence.